Privacy Policy

Last updated: August 2026

ThemeTidy respects your privacy and is committed to protecting the personal information you provide when you visit our website, request a store review, purchase a product, contact us, or use our services.

This Privacy Policy explains what information we may collect, why we collect it, how we use it, and the choices available to you.

 

1. Who We Are

ThemeTidy operates the website https://www.themetidy.com/ and provides Shopify-focused digital products, documentation, Framework products, and professional e-commerce services.

For this Privacy Policy, “ThemeTidy,” “we,” “us,” and “our” refer to the business operating the ThemeTidy website.

 

2. Information We Collect

Depending on how you interact with ThemeTidy, we may collect information such as:

Information you provide directly

This may include:

• Name

• Email address

• Phone or WhatsApp number

• Shopify store URL

• Company or business information

• Information submitted through forms

• Information provided when requesting a Free Store Review

• Information provided when contacting support

• Information related to purchases and customer accounts

Please do not provide sensitive personal information unless it is specifically required for the service you are requesting.

Purchase and transaction information

When you make a purchase through our checkout, payment and billing information may be collected and processed by our payment provider.

We do not need to receive or store your full payment card details on our own website when payment is processed by a third-party payment provider.

Paddle may process buyer information as the Merchant of Record for transactions completed through Paddle. Paddle’s own privacy notice and buyer terms also apply to information processed by Paddle.

Automatically collected information

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Referring page

• Pages viewed

• Approximate location derived from IP address

• Date and time of requests

• Website interaction information

This information helps us maintain security, improve performance, understand website usage, and troubleshoot technical issues.

 

3. How We Use Information

We may use personal information to:

• Provide and deliver ThemeTidy products and services.

• Process purchases and provide download access.

• Manage customer accounts and product access.

• Respond to support requests.

• Conduct Free Store Reviews and consultations.

• Communicate about orders, products, updates, and important service information.

• Improve our website, products, documentation, and services.

• Detect and prevent fraud, abuse, unauthorized access, and security incidents.

• Comply with legal obligations.

• Understand website performance and user behavior.

• Send marketing communications where permitted by law and where you have provided the necessary consent.

 

4. Free Store Reviews

When you request a Free Store Review, we may collect information such as your name, email address, Shopify store URL, business information, and details about your store’s goals or challenges.

We use this information to:

• Review your store.

• Prepare and deliver recommendations.

• Contact you about the review.

• Provide relevant follow-up support or services where appropriate.

We will not ask for your Shopify admin password.

If access is ever required for a separate service, it should be provided through an appropriate secure process rather than through ordinary website forms or email.

 

5. Communications

We may contact you by email, WhatsApp, or other communication channels when necessary to:

• Complete an order.

• Deliver a product.

• Provide support.

• Respond to an inquiry.

• Conduct a consultation or Free Store Review.

• Provide important service or account information.

Marketing communications will be handled according to applicable law. Where required, you may unsubscribe from promotional emails.

 

6. Cookies and Similar Technologies

ThemeTidy may use cookies, local storage, analytics technologies, and similar mechanisms to:

• Keep the website functioning.

• Remember preferences.

• Maintain shopping cart or session functionality.

• Understand website traffic and usage.

• Improve site performance and user experience.

• Measure marketing effectiveness where applicable.

You can usually manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

 

7. Analytics

We may use analytics and measurement technologies to understand how visitors use ThemeTidy, identify technical issues, improve the website, and measure marketing performance.

Where applicable, third-party analytics providers may process information in accordance with their own privacy policies.

 

8. Third-Party Services

ThemeTidy may use third-party service providers for functions such as:

• Payment processing

• Email delivery

• Website hosting

• Security

• Analytics

• Form processing

• Customer communications

• Content delivery

• Marketing measurement

• Customer support

These providers may process information on our behalf or as independent data controllers depending on the service.

Examples may include Shopify, Paddle, WordPress/WooCommerce-related services, hosting providers, analytics providers, and communication platforms.

Third-party services maintain their own privacy policies, and you should review them where relevant.

 

9. Payment Information

When a transaction is processed through Paddle, Paddle acts as the Merchant of Record and may collect and process payment, billing, and transaction information necessary to complete the purchase, prevent fraud, provide order support, and comply with legal obligations.

ThemeTidy does not intentionally collect or store your full payment card number through ordinary website forms.

 

10. How We Protect Information

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, transmission method, or storage system can be guaranteed to be completely secure.

You are also responsible for keeping your own account credentials and purchase information secure.

 

11. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing products and services.

• Maintaining customer and purchase records.

• Providing support.

• Meeting legal, accounting, tax, or regulatory obligations.

• Resolving disputes.

• Preventing fraud and abuse.

• Enforcing agreements.

Retention periods may vary depending on the type of information and the reason it was collected.

 

12. Sharing Personal Information

We do not sell your personal information.

We may share information when reasonably necessary with:

• Service providers supporting our website and business.

• Payment and transaction providers.

• Hosting and security providers.

• Analytics or communication providers.

• Professional advisors.

• Government authorities where required by law.

• Other parties where necessary to prevent fraud, protect rights, or comply with legal obligations.

We only seek to share information that is reasonably necessary for the relevant purpose.

 

13. International Data Transfers

Some of our service providers may process information in countries other than the country where you live.

Where required by applicable law, we take reasonable steps to use appropriate safeguards for international transfers.

Third-party providers may have their own policies regarding international data transfers.

 

14. Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information, which may include:

• Requesting access to information we hold about you.

• Requesting correction of inaccurate information.

• Requesting deletion where legally available.

• Requesting restriction of certain processing.

• Objecting to certain processing.

• Withdrawing consent where processing is based on consent.

• Requesting information about how your personal data is used.

To make a privacy request, contact us using the details below.

We may need to verify your identity before completing certain requests.

 

15. Children’s Privacy

ThemeTidy is intended for businesses, merchants, developers, and other users who are legally able to use our services.

We do not knowingly collect personal information from children where prohibited by applicable law.

 

16. Third-Party Links

Our website may contain links to Shopify, documentation resources, payment providers, social networks, marketplaces, or other third-party websites.

We do not control those websites and are not responsible for their content or privacy practices.

Please review the privacy policy of each third-party service you use.

 

17. Changes to This Privacy Policy

We may update this Privacy Policy when our practices, services, technologies, or legal obligations change.

When we update the policy, we will change the “Last updated” date at the top of this page.

We encourage you to review this page periodically.

 

18. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact:

ThemeTidy
Email: support@themetidy.com
WhatsApp: +8801716016124
Website: https://www.themetidy.com/